Public Value Solution

At Results Associates, we understand the importance of effective and efficient public service delivery. Introducing our innovative Public Value Solution (PVS), designed to ensure the optimal provision of public goods and maximize value for citizens, In today's complex and interconnected world, the provision of public goods is crucial for the well-being and progress of societies.

Empowering an Effective State: Redefining Government Roles

Effective development requires a streamlined and efficient state. Our PVS focuses on reducing the scope of government activities to those that it alone can perform, enabling a pluralistic approach to service delivery. By embracing public, private, voluntary, and not-for-profit providers, we create an enabling economic environment. Key aspects of our PVS include:

a) Privatization of Appropriate Activities: We guide our clients through a transparent process of privatizing activities that can be financed and delivered entirely by the private market. This approach broadens ownership to include citizens, workers, and management, fostering a property-owning society.

b) Intelligent Purchasing of Government Services: To manage costs and ensure efficiency, we employ various strategies, including:

• Managed Competition: Outsourcing public sector-funded activities that can be effectively carried out within the private sector, such as water, waste management, and utilities, where outputs are easily specified and alternative suppliers are available.
• Citizen Vouchers: Providing citizens with vouchers to purchase social services, such as education and primary health, from independent suppliers This approach promotes choice and competition in service delivery.
• Enterprise Management: Implementing profit-and-loss management for publicly funded activities with separate customers, fostering accountability and efficiency

c) Performance Management for Core Public Sector Services: We help our clients implement a robust performance management system for essential public sector services that are retained by the government, such as primary education, policing, and health. Key components of our performance management approach include:

• Setting Clear Objectives: Defining specific objectives to outline what needs to be achieved
• Key Result Areas (KRAs): Establishing measurable KRAs that provide a clear yes or no answer regarding the achievement of objectives
• Data Collection and Dashboard: Implementing a comprehensive data collection plan and dashboard to track progress and measure the achievement of KRAs
• Transparent Public Reporting: Sharing performance results relative to targets and by organizational area in easily understandable formats This fosters peer pressure for improved performance.
• Performance Rewards: Implementing a system of incentives, such as bonuses, gain sharing, and psychic pay, to motivate continuous improvement in public service delivery